Airdrie Savings Bank has now closed

Throughout 2017, ASB has written to, telephoned and emailed customers who had not closed their accounts, to help migrate their deposits to a third party account provider.

Airdrie Savings Bank no longer holds any residual customer deposits.

As part of the ASB’s wind up activities, ASB identified a third party deposit taker, Wesleyan Bank Ltd.

Wesleyan is now the custodian of any unclaimed ASB customer deposits.

Former ASB customers can contact Wesleyan to request payment of the deposit. As part of this process, you will be asked questions that enable you to confirm your identity.

For payment of balances, Wesleyan Bank may be contacted on 0800 358 1122 or their web-site may be accessed at www.wesleyan.co.uk/wesleyan-bank.

Financial information

Download a copy of our Pillar 3 disclosures.

Regulation

Airdrie Savings Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Prudential Regulation Authority and Financial Conduct Authority

Banks in the UK are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Regulation requires banks to submit regular financial reports and to meet strict requirements and rules. Key members of staff and trustees must be approved by our regulators.

Airdrie Savings Bank registration number is 204584. Details appear on the Financial Services Register: www.fca.gov.uk/register

Financial Ombudsman Service

The Financial Ombudsman Service (FOS) has been set up by law to help settle individual disputes between consumers and financial firms.

The FOS will only look at complaints if the firm has had the opportunity to investigate the complaint first and provide a response.

Providing the highest levels of customer service is of the utmost importance to us and we welcome feedback from our customers at any time. By making you our priority, our customer service focusses on your needs. If you are dissatisfied with any aspect of our service, we will do everything we can to put it right.

We have an internal complaints procedure to resolve any issues or concerns. In the event that a customer has a complaint that we are not able to resolve, it can be forwarded to the Financial Ombudsman Service, within six months of the bank's final response letter.

If you are not happy with a final response given to a complaint or if no final response has been provided within an eight-week period from the date of initial complaint, you are eligible to contact the Financial Ombudsman Service and request that they investigate the matter on your behalf. No charge is made for this and any decisions made are binding on the financial institution concerned.

More information on the Financial Ombudsman Service can be found at:
http://www.financial-ombudsman.org.uk