Banks in the UK are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Regulation requires banks to submit regular financial reports and to meet strict requirements and rules. Key members of staff and trustees must be approved by our regulators.
Airdrie Savings Bank registration number is 204584. Details appear on the Financial Services Register: www.fca.gov.uk/register
The Financial Ombudsman Service (FOS) has been set up by law to help settle individual disputes between consumers and financial firms.
The FOS will only look at complaints if the firm has had the opportunity to investigate the complaint first and provide a response.
Providing the highest levels of customer service is of the utmost importance to us and we welcome feedback from our customers at any time. By making you our priority, our customer service focusses on your needs. If you are dissatisfied with any aspect of our service, we will do everything we can to put it right.
We have an internal complaints procedure to resolve any issues or concerns. In the event that a customer has a complaint that we are not able to resolve, it can be forwarded to the Financial Ombudsman Service, within six months of the bank's final response letter.
If you are not happy with a final response given to a complaint or if no final response has been provided within an eight-week period from the date of initial complaint, you are eligible to contact the Financial Ombudsman Service and request that they investigate the matter on your behalf. No charge is made for this and any decisions made are binding on the financial institution concerned.
More information on the Financial Ombudsman Service can be found at: